My process

We have a saying in Serbia: measure three times before you cut. That's my role—I help you assess where you are and where you need to be, so when you make 'the cut' (new technology, restructure, new strategy), you know where to start and what success looks like.

My process combines strategy and practical change and is just as effective at scale as it is on smaller team or project plans, team optimisation, audience journey design and workshop facilitation. 

Tailor made

I always design a tailor-made response to your needs and work flexibly in a way that best suits the project to deliver the results you need. 

Collaborative

Throughout the project I am in regular contact with your project lead, keeping you up to date on progress. You are an active participant in designing next steps. We  work with stakeholders and teams to design and own solutions together.

Measurable

To measure progress, we can use the Digital Maturity Assessment to find the baseline and set maturity targets.

Three phases

1. Where you are now

  • Desk research of your strategies, data, and current digital activity

  • Stakeholder interviews to understand team culture and what's working (or not)

  • Digital Maturity Assessment to gauge organisational readiness

2. Where you want to be

  • Setting clear targets for digital maturity

  • Collaborative workshops to explore what 'good' looks like

  • Diamond-shaped thinking: wide exploration of options and ideas, then focused prioritisation

3. How to get there

  • Deep dives to identify root causes of problems

  • Co-designed solutions across People, Process, and Technology

  • Phased roadmap for implementation with small, testable steps

What you'll get

Discovery report: Your organisation's key challenges and strengths with clear recommendations

Roadmap: Prioritised actions phased over short, medium, and long term

Digital Maturity Assessment: Baseline and targets to measure progress

Team buy-in: Solutions created collaboratively that people actually want to implement

How I work

I'm both mirror and guide. I tailor my approach to your specific needs and work flexibly to deliver results. Throughout, you're an active participant in designing next steps.

I champion collaborative, human-centred approaches because team-created solutions actually work.

If you have any questions or discuss how I can help, do get in touch.